Information | hayleyrestall

Postage and packing charges

1. UK unframed items - £2.99 (First Class Post)

2. UK original paintings and drawings - £7.99 (Royal Mail Special Delivery)

3. UK framed items - £15.00 (Royal Mail Special Delivery)

4. International unframed items - £10

5. International original paintings and drawings - £20

6. International framed items - £30

Please note that if you are placing an order from outside of the UK you may incur/be liable to pay additional customs fees, these are the responsibility of the buyer.

Terms and conditions of sale

1. For personal commissions and sales of prints, calendars and cards:
1.1 All custom commissions are unique, one of a kind pieces, copyright of the artist. Copying or reproducing of images is not permitted. Prints are available on request.
1.2 Full payment is required before any work is undertaken.
1.3 Custom commissions are created to the customer’s specification but within the artist’s style.

1.4 Final images can be sent digitally to the customer before posting, but any changes requested that were not in the original brief will be chargeable at a daily rate of £240.
1.5 Returns of custom items are not accepted and are not offered, in line with consumer contracts regulations.
1.6 Returns of non-bespoke items are at the customer’s own expense.
1.7 Refunds for non-bespoke items will be given on receipt of the return, provided the customer has returned the item, unused and undamaged.

2. For commercial commissions:
2.1 All custom commissions are copyright of the artist.
2.2 Full payment is required before any work is undertaken.
2.3 Commissions are created to the customer’s specification but within the artist’s style.
2.4 The image is licensed to the customer for the purpose of use for their corporate identity only and cannot be used for any other purpose.
2.5 The image may not be used by the customer for direct income generation (eg printed onto bags which will then be sold).

2.6 Any changes requested after the basic drawing has been approved are chargeable at a daily rate of £240.
2.7 The artist should always be credited where appropriate.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.

Information I Collect

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom commission), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by subscribing to my website mailing list;
if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.

Hayleyrestall.com is hosted on the Wix.com platform. Wix.com provides me with the online platform that allows me to sell my products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by my website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Hayley Restall, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hayley@hayleyrestall.com