Delivery

Delivery of personal commissions and original artwork is by Royal Mail Special Delivery and will require a signature. For personal commissions, delivery is free. For original art it is £2.99 for UK delivery and £10-£15 for international.

Delivery of cards, calendars, prints and all other stock items is by Royal mail 1st class post and costs £2.99. 

Terms and conditions of sale

1. For personal commissions and sales of prints, calendars and cards:
1.1 All custom commissions are unique, one of a kind pieces, copyright of the artist. Copying or reproducing of images is not permitted. Prints are available on request.
1.2 Full payment is required before any work is undertaken.
1.3 Custom commissions are created to the customer’s specification but within the artist’s style, and do not include: eye colour, facial features, hair colour, skin colour.

1.4 Final images can be sent digitally to the customer before posting, but any changes requested that were not in the original brief will be chargeable.
1.5 Returns of custom items are not accepted and are not offered, in line with consumer contracts regulations.
1.6 Returns of non-bespoke items are at the customer’s own expense.
1.7 Refunds for non-bespoke items will be given on receipt of the return, provided the customer has returned the item, unused and undamaged.

2. For commercial commissions:
2.1 All custom commissions are copyright of the artist.
2.2 Full payment is required before any work is undertaken.
2.3 Commissions are created to the customer’s specification but within the artist’s style.
2.4 The image is licensed to the customer for the purpose of use for their corporate identity only and cannot be used for any other purpose.
2.5 The image may not be used by the customer for direct income generation (eg printed onto bags which will then be sold).

2.6 Any changes requested after the basic drawing has been approved are chargeable.
2.7 The artist should always be credited where appropriate.

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© 2017 by Hayley Restall. All rights reserved.